Volunteer FAQs

Q. How old do you have to be to volunteer?

A. 18 years old by March 15, 2021


Q.  What are the dates of the 2021 NCAA Tournament?

A. First/Second Round: March 21-24; Regionals: March 27-30; Final Four: April 2 & 4


Q. Will parking be provided for all volunteers?

A. Yes, all volunteers will receive free parking during their volunteer shifts. Exact details on parking locations will be provided in your registration confirmation.


Q. Will volunteers receive tickets to NCAA games?

A. Unfortunately, volunteers will not receive tickets to any of the tournament games.


Q. Will I need to get tested for COVID 19?

A. Volunteers are not required to get tested for COVID 19 but are expected to adhere to the health and safety protocol of the tournament.


Q. What is the COVID 19 protocol for volunteers?

A. Volunteers will need to pass a temperature screening prior to each shift.  If a volunteer is experiencing any COVID 19 symptoms prior to their shift, we ask that you call to cancel your shift.  Volunteers are required to wear a mask at all times during their shift and maintain at least 12 feet of distance from others at all times. 


Q. What do volunteers wear?

A. Each volunteer will receive an exclusive NCAA Final Four volunteer uniform consisting of a polo, windbreaker, mask and hat.  Volunteers as asked to wear black or kakhi pants along with comfortable, close-toed shoes. 


Q. How will I get my volunteer uniform?

A. You will need to pick up your volunteer uniform from the Henry B. Gonzalez Convention Center prior to your first shift.  Please bring a photo I.D.  The Volunteer Operations Center is located in room 217 C/D on the meeting room level of the convention center.  The center is open daily from 9 AM – 7 PM through April 4.  If your shift is at the Convention Center, this is where you will check-in. Please arrive early to your first shift to allow time for you to change into your uniform. You will only be permitted to enter the building through the elevators located near the Tower of Americas and indicated on this map. Free parking is available on the backside of the Convention Center in LOT D on the Tower of Americas Way.  Mask and temperature screening required. 


Q: Is there a place to keep my personal belongings? 

A: Volunteers can leave personal belongings in the Volunteer Operations Center during their shift but please note that the room is not secured. We suggest leaving personal belongings at home or bringing a fanny pack that you can carry during your shift. 

Q: Are volunteers provided with meals? 

A: Meals are NOT provided for volunteers, however the Volunteer Operations Center has snacks and bottled Coca-Cola products and Dasani water for volunteers.  Volunteers are welcome to bring your own food and drinks as well. 


Q. Why do I have to consent to a background check?

A. The NCAA requires all volunteers to undergo a background check. 


Q. Will I need to attend Volunteer Orientation?

A. All volunteers will be asked to watch an orientation video.  A live virtual orientation session was recorded on Sunday, March 14 at 2:00 p.m. Volunteers may watch session at: WffSanAntonio.com/orientation


Q. Will hotel accommodations be provided for out-of-town volunteers?

A. Volunteers will be responsible for their own hotel accommodations.


Q. Where can I direct volunteer questions?

A. Please email volunteer@sanantoniosports.org or call 210-820-2126. 


Q. Where can I find my volunteer schedule?

A. Your volunteer schedule can be found on your volunteer profile under the Upcoming Opportunities section of the My Account page.